FAQs

We provide free shipping on orders of $40.00 and up.

Most orders are processed and dispatched within 1–2 business days of purchase. Once your order has been processed, delivery takes 2–5 business days within the United States and 3–8 business days for international orders, depending on your location and customs clearance. We are unable to guarantee specific delivery dates or timeframes.

Business days are Monday through Friday, excluding U.S. federal holidays.

Shipping rates and delivery times:

Once your order has been processed, delivery takes 2–5 business days within the United States and 3–8 business days for international orders, depending on your location and customs clearance. Business days are Monday through Friday, excluding U.S. federal holidays. We are unable to guarantee specific delivery dates or timeframes.

Shipping is $6.90 USD on orders from $0.00 to $39.99, and free on orders of $40.00 and up. This applies to the United States and the rest of the world.

Most orders are processed and dispatched within 1–2 business days of purchase. Orders for in-stock items begin processing immediately after purchase. Once payment is confirmed and your address is verified, your order will be dispatched within 1–2 business days.

We ship via USPS, UPS, or DHL Express. Available carriers may vary based on the item and destination. If you have a carrier preference, you may select it at checkout.

The shipping policy lists rates for the United States and the rest of the world. Orders shipped outside the United States may be subject to VAT, tariffs, duties, brokerage fees, customs clearance charges, or other handling fees upon receipt. These charges are the sole responsibility of the buyer and are not collected or estimated by us, as they vary by country.

We strongly recommend researching your local import regulations before placing an order to avoid unexpected costs at delivery.

Unfortunately, we are unable to ship to P.O. Boxes.

Tracking details will be sent to you automatically within 1 day of your order confirmation. You can also look up your order any time on our order tracking page.

You may request a cancellation at any time before your order has been processed. Cancellations can only be requested before processing or shipment. Once an order has moved into processing or has been marked as shipped, it cannot be cancelled. Cancellation requests are not guaranteed, and requests made outside of business hours are not monitored.

Please email orders@simabrand.com as soon as possible with your change or cancellation request. Put “CHANGE MY ORDER” or “CANCEL MY ORDER” in the subject line and include your full name and order number. We’ll confirm when your changes have been made.

Address changes are subject to carrier availability and may incur additional fees.

Please make sure your shipping address is entered correctly at checkout. We are not responsible for information entered incorrectly at checkout. If you realize your address is incorrect, contact us at orders@simabrand.com immediately.

If your order has already shipped without the correction being confirmed by our team, you will be subject to an additional waiting period and a charge for the new shipping label. Please note that we do not refund shipping charges on orders affected by an incorrect shipping address.

We accept Amex, Apple Pay, Diners Club, Discover, JCB, Mastercard, Google Pay, Visa, Shop Pay, Elo, and PayPal.

All prices and figures are listed in US dollars.

Taxes are charged on orders shipped within the United States. Orders shipped outside the United States may be subject to VAT, tariffs, duties, brokerage fees, customs clearance charges, or other handling fees upon receipt, which are the sole responsibility of the buyer.

Our site uses Secure Sockets Layer (SSL) technology to encrypt sensitive information, including passwords and card numbers, during your online transactions. All of the forms on our site are secured with SSL technology.

To start a return, please email orders@simabrand.com and always include your order number and full name in your message. Here are the basics:

Please contact our team first for instructions. Please do not send returns to our office address (144-42 Jewel Ave, Flushing, NY 11367, US), which is our office and not our warehouse. If your return is accepted, we’ll send you instructions on how and where to send your package.

Yes, you can request a return within 30 days after receiving your item. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If your return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at orders@simabrand.com.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

No machine washing is needed. After each use, rinse the towel, wring it out, and hang it to dry. Replace your towel every 90 days. The Sima Japanese Exfoliating Shower Towel is long and quick-drying.

For most people, a gentle towel wash a few times a week is plenty. If you’re new to it, start with once or twice a week and use the lightest pressure.

Email orders@simabrand.com or call +1 347-220-8677, Monday to Friday, 9am to 5pm ET. Please reference the order ID in your confirmation email. Please allow 48 business hours for a response.

Our office address is 144-42 Jewel Ave, Flushing, NY 11367, US.

For all press inquiries, please email orders@simabrand.com. Your email will be forwarded to the right person.