Shipping policy
At a glance
Shipping Information
Sima is located in the United States. We work hard to get your order out quickly, with most orders processed and dispatched within 1–2 business days of purchase.
Shipping Carriers
We ship via USPS, UPS, or DHL Express. Available carriers may vary based on the item and destination, and we reserve the right to use alternative carriers at our discretion. If you have a carrier preference, you may select it at checkout. Tracking details will be sent to you automatically within 1 day of your order confirmation.
Delivery Timeframes
Once your order has been processed, delivery takes 2–5 business days within the United States and 3–8 business days for international orders, depending on your location and customs clearance.
Please note that we are unable to guarantee specific delivery dates or timeframes.
Business days are Monday through Friday, excluding U.S. federal holidays.
Shipping:
Customs, Duties & Taxes
Taxes are charged on orders shipped within the United States.
However, orders shipped outside the United States may be subject to VAT, tariffs, duties, brokerage fees, customs clearance charges, or other handling fees upon receipt.
These charges are the sole responsibility of the buyer and are not collected or estimated by us, as they vary by country and are often inconsistent.
We strongly recommend researching your local import regulations before placing an order to avoid unexpected costs at delivery.
If a package is returned or rejected due to unpaid tariffs, an incorrect address, or being unclaimed at the post office, you will be contacted and given the option to pay for re-shipment or cancel your order.
Shipping Address
Please ensure your shipping address is entered correctly at checkout. We are not responsible for information entered incorrectly at checkout. If you realize your address is incorrect, contact us at orders@simabrand.com immediately.
If your order has already shipped without the correction being confirmed by our team, you will be subject to an additional waiting period and a charge for the new shipping label.
Please note that we do not refund shipping charges on orders affected by an incorrect shipping address.
Please note that we are unable to ship to P.O. Boxes.
In-Stock Items
Orders for in-stock items begin processing immediately after purchase. Once payment is confirmed and your address is verified, your order will be dispatched within 1–2 business days.
Backorder Items
Backorder items are temporarily out of stock but available for purchase. Your item will ship directly to you once it is back in stock, and you will receive email updates on its status. You will not be charged for backorder items until they ship from our warehouse.
Order Changes & Cancellations
You may request a cancellation at any time before your order has begun processing for shipment. Once an order has moved into processing or has been marked as shipped, it cannot be cancelled and will need to be returned upon delivery for a refund.
Please note that cancellation requests are not guaranteed — requests made outside of business hours are not monitored.
For address changes, contact us at orders@simabrand.com as soon as possible. Changes are subject to carrier availability and may incur additional fees.
Order Status & Support
If you have a question about your order, please reference the order ID in your confirmation email and contact us at orders@simabrand.com. Please allow 48 business hours for a response. In the case of an order issue (not delivered, missing items, etc.), please allow 48 business hours from the time your request is submitted for a resolution.
Contact Us
Sima — 144-42 Jewel Ave, Flushing, NY 11367, US
+1 347-220-8677
Monday to Friday, 9am to 5pm ET